Frequently Asked Questions
About Our Jewelry
Are your pearls real?
Yes — every UnoPearl piece features genuine cultured freshwater pearls. Each pearl is carefully evaluated according to the GIA 7 Pearl Value Factors, including luster, surface quality, shape, color, nacre, size, and matching.
What materials do you use?
We work with cultured freshwater pearls, Australian opals, natural gemstones, sterling silver, and fine gold. Every material is hand-selected for quality and beauty. Learn more on our About Us page.
Are your pearls treated or dyed?
No. We only use natural, untreated pearls that retain their authentic color and luster. Our commitment to GIA standards means you can trust the integrity of every pearl in our collection.
Why does each piece look slightly different?
Natural gemstones and pearls are unique — no two are ever identical. Subtle variations in color, shape, and luster are a hallmark of genuine materials and part of what makes each UnoPearl piece one of a kind.
Orders & Shipping
How long does shipping take?
Orders are processed within 2–3 business days. Shipping time varies by location and will be estimated at checkout. You'll receive a confirmation email once your order has shipped.
Do you ship internationally?
We currently ship within the United States. We're exploring international shipping options and hope to expand in the future.
How will my order be packaged?
Every order arrives securely packaged in a signature UnoPearl gift box with protective packaging. Our packaging is designed to keep your jewelry safe and make for a beautiful unboxing experience.
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window on all purchases. Items must be in their original, unworn condition with all packaging included. For full details, please visit our Return Policy page.
How do I start a return?
Simply email us at support@unopearl.com with your order number and reason for return. We'll respond with instructions within one business day.
Do you charge restocking fees?
No. We never charge restocking fees on returns that meet our Return Policy guidelines.
What if my item arrives damaged?
Please contact us immediately at support@unopearl.com with photos of the damage. We'll work with you to resolve the issue as quickly as possible, whether through a replacement or a full refund.
Pearl Care
How do I clean my pearls?
Gently wipe your pearls with a soft, lint-free cloth after each wear to remove oils and residue. For a deeper clean, use a cloth dampened with mild soap and water, then allow the pearls to air dry completely before storing.
Can I wear pearls in the shower?
No. Water, soap, shampoo, and other chemicals can damage the nacre — the lustrous outer coating of a pearl. Always remove your pearl jewelry before showering, swimming, or applying beauty products.
How should I store pearl jewelry?
Store your pearls in a soft pouch or lined jewelry box, separate from other jewelry to prevent scratching. Avoid airtight plastic bags, as pearls need a small amount of moisture to maintain their luster.
How often should pearl necklaces be restrung?
If you wear your pearl necklace frequently, we recommend having it professionally restrung every 1–2 years. This prevents the silk thread from weakening and ensures the knots between each pearl remain secure.
Contact
How do I contact you?
You can reach us anytime by email at support@unopearl.com. We aim to respond to all inquiries within one business day.
Do you offer custom orders?
We'd love to discuss custom designs with you. Please email us at support@unopearl.com with your ideas, and we'll work together to create something truly unique.